How do I flag an Email as Spam or Not Spam?

SmarterMail has several anti-spam measures it uses to help keep your Inbox as free of spam as possible. That being said, there may be instances when you find unwanted mail in your Inbox or when you find valid mail in your Junk Email folder. This FAQ will provide instructions on how to flag a message as Spam or Not Spam to handle these situations accordingly.

To Flag an Email Message as Spam

1. Log into Web mail.
2. Select Email (the envelope icon) from the menu on the left.
3. Locate the Email you want to flag as spam in your Inbox.
4. Place a check in the checkbox to the left of the Email.
5. Go to the Actions menu and select Mark > Spam

The Email will now be removed from your Inbox and placed into your Junk Email folder.

To Release a Valid Email from the Junk Email Folder

1. Log into Web mail.
2. Select Email (the envelope icon) from the menu on the left.
3. Click on the Junk Email folder under Email.
4. Place a check in the checkbox to the left of the email message you want to release.
5. Go to the Actions menu and select Mark > Not Spam.
6. Click the Inbox folder under Email.

The Email will now be removed from the Junk Email folder and placed in your Inbox, and the sender's Email Address will be added to the Trusted Senders list.