How do I Configure Mail for Outlook 2013 or 2016?

The following instructions will walk you through setting up an Email Account using Microsoft Outlook 2013 or 2016. These instructions are intended for c4 customers only. Depending on the type of Email Account you are setting up ( or account) you will need to provide slightly different information. These differences are described below.

Manually Configuring your Email Account

  1. Start Microsoft Outlook
  2. Click on the File menu tab
  3. Click on the Add Account button from the Account Information area
  4. Select the radio button for "Manual setup or additional server types"
  5. Click Next
  6. Select the radio button for "POP or IMAP"
  7. Click Next
  8. Configure general account settings:
    Your Name = your name as you want it to appear on emails you send
    Email Address = the full email address
    Account Type = POP3
    Incoming and Outgoing mail server (SMTP) =
    For Email Accounts:
    Incoming mail server =
    Outgoing mail server (SMTP) =

    For Email Accounts:
    Incoming mail server =
    Outgoing mail server (SMTP) =
  9. Leave "Require logon using Secure Password Authentication (SPA)" unchecked
  10. By default, Outlook is set to deliver new mail messages for the account to a New Outlook Data file. If, however, you would like to have new mail messages deliver to an existing Outlook data file, change that setting in the 'Deliver new messages to' area of this screen. Use the Browse button to locate the existing file you wish to append messages to.
  11. Click the More Settings button, and select the Outgoing Server tab
  12. Make sure the 'My outgoing server (SMTP) requires authentication' option is selected, along with 'Use same settings as my incoming mail server'
  13. Outgoing Server settings
    Outgoing Server settings screenshot

  14. Select the Advanced tab
  15. Set the Outgoing Server field to 587
  16. Advanced Settings in Outlook
    Advanced tab Outgoing Server settings

  17. Click the OK button
  18. Click the Next button to make a connection to the server and test the configuration. When you see the success message, you are ready to start using the email account with Outlook.

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